Refund policy

Refund Policy

Shipping & Delivery

  • No Vape Shipping: The Hemp Nation absolutely does not ship any vape-related products or hardware. They are only available for in-store purchase or local delivery.
  • Local Delivery: Available in select areas but requires the recipient to be 21+ with a valid government-issued ID upon delivery.
  • Customer Responsibility: Customers must provide accurate shipping info and are responsible for knowing their local laws regarding the products.

Returns & Refunds

  • 7-Day Window: Requests must be made within 7 days of purchase.
  • Receipt Required: You must have a valid receipt or proof of purchase.
  • Usage Limit: Products must be less than half used to qualify for a refund or exchange.
  • Refund Method: Refunds go back to the original payment method, though store credit or cash may be offered at The Hemp Nations discretion.

Non-Returnable Items
The policy strictly prohibits returns on:

  • Items more than half used
  • Gift cards
  • Clearance or "final sale" items
  • Free gifts or promotional items
  • Products damaged or tampered with after purchase

Vape Product Exchanges
While vape products cannot be shipped back, customers can exchange defective vapes in-store if they have the receipt, are within the 7-day window, and the product is not more than half used.